For the last 30 years the TKI™ has been the world leader in conflict resolution assessment. It is used as a catalyst to open discussions and create learning programmes about how your conflict-handling style affects personal and group dynamics. The TKI™ is therefore an excellent instrument to use in programmes for:
The TKI™ was created by Ralph Kilmann and Ken Thomas after extensive research into the behaviours which people display when they are interacting with others in demanding and difficult settings. It builds on 2 dimensions (assertiveness and cooperativeness) and creates 5 “conflict handling modes.”
Understanding TKI™ results gives you the chance to overcome the fear, anger, and frustration which you are likely to feel in conflict. This new understanding then leads to opportunities for constructive outcomes. The powerful TKI™ model demonstrates that conflict-handling behaviours are neither good nor bad. Rather, conflict resolution is simply a matter of expanding skill sets and choosing the most effective behaviours for a particular situation.
Once you have completed your questionnaire you will see your scores in the following 5 conflict modes:
You do not have to complete a formal certification programme to use the TKI™. However, if you wish to become a TKI™ practitioner you will need to buy the "Managing Conflict Using the TKI® Assessment Workshop Facilitation Kit" and the booklet "Introduction to Conflict Management."
For details please visit the "Product Directory"
You may also wish to join an MDS half day workshop “Getting Results with the TKI™” which teaches you best practice methods for running a TKI™ workshop. You will also practise using the exercises described in the “Managing Conflict Using the TKI® Assessment Workshop Facilitation Kit.”
The Myers-Briggs Company Pty Ltd. (The Myers-Briggs Company) is the regional distributor for the MBTI® , FIRO® , EQ-i® , TKI™ plus a wide range of other instruments. MDS manages MDS Hong Kong, MDS Beijing and MDS Taiwan. We hold a full stock of the psychometric instruments, books and booklets distributed by The Myers-Briggs Company Pty Ltd.
To view the details of MBTI® Products please click on :
To view a complete Product Price List and the Order Form please click on :
For further details please contact
Hong Kong enquiries:
Daniel Lee or Angela Leung on (852) 2817 6807
(daniel@mdshongkong.com or angelalkc@mdshongkong.com)
China enquiries:
Jackie Zhang on (86 10) 8441 7710
(jackie@mdsbeijing.com)
Taiwan enquiries:
Vivian Chan or Carlson Leung on (886 2) 7730 3378 ext 8092
(vivian@mdshongkong.com or carlson@mdshongkong.com)
You can take the TKI™ as a self-scorable (pencil and paper) questionnaire and follow the clear instructions for completing and scoring.
Alternatively you can take the questionnaire online which produces a choice of reports :
These reports are accompanied by the booklet "Introduction to Conflict Management"
The TKI™ has 30 questions and takes about 10 minutes to complete. The self-scorable report can be scored in class and takes about another 20 minutes to compare raw scores against the global database.
The advantage of the online assessment is that it produces a very user-friendly report which saves time scoring in class. It also takes you to a review of your highest and lowest scores more quickly.
All reports (and the self-scorable) are accompanied by the booklet “Introduction to Conflict Management”. This gives you more detailed information about understanding and applying the 5 TKI™modes.
Trainers use the TKI™ most often when developing team leaders and sales professionals. Please click the following links to see how MDS embeds the TKI™ into core leadership and sales programmes:
Then the following 2 programmes are also popular specialist skills programmes using the TKI™ for staff at all levels.
This programme enables you to work with your colleagues and internal clients to achieve win-win. This results in much more collaboration across functions and cooperation within teams. Using experiential exercises you will understand your own levels of assertiveness and cooperativeness – the dimensions used in the TKI™ model. You then learn how to use the 5 conflict modes of the TKI™ to be more influential in discussions. You will learn how to carry out consultations with internal clients. Then you use a model for negotiation and learn the creative techniques for finding collaborative solutions.
Objectives
By the end of the programme you will be able to:
This programme enables you to understand the causes of conflict in organisations and gives you the techniques for resolving conflict. This means you will be able to handle difficult conversations with confidence and help to build more productive team and interpersonal relationships. You will learn about competitiveness in life and work and commit to creating a workplace culture which is respectful, generous and supportive of others. You will learn how to apply the 5 modes of the TKI™ using a tried and tested 5 step model for conflict resolution. You will also learn how to use these skills to mediate for others in conflict.
Objectives
By the end of the programme you will be able to:
Uses the Thomas Kilmann Instrument™ (TKI™)
This is the classic assessment used in the Harvard win-win model for negotiation. It presents your score on the 5 conflict modes: competing, collaborating, compromising, avoiding and accommodating. It is important for you to know your habitual mode. During the programme you will learn the skills to feel comfortable operating in any of the modes.
Objectives
Content
Day 1
Day 2
Uses many exercises and short role plays on day 1, assisted by video learning. On day 2 you take part in extensive complex role plays (one for win-win and another for hostile settings). All role plays plus the trainer critiques are recorded on camcorder. You receive a CD rom of your own recordings for future review.
Laying a Foundation of Key Management Skills
This 2 module programme enables new or recently appointed managers to move from an individual contributor to the role of manager. It gives them a comprehensive understanding of what managers do as well as the skills they need to be successful.
They will learn how to carry out the key management steps of planning and organising work, then directing and motivating their people, and how to use different behaviours to build effective relationships and achieve high productivity from others.
The key management skills and competencies delivered in this programme are:
Module 1 - Planning and Organising Operations
Day 1 Planning and Execution
Day 2 Planning for High Performance
Module 2 - Leading and Motivating People
Day 1 Getting the Best from Your People
Day 2 Managing Results
For detailed information, please click "Moving into Management" Flyer.