Conflict occurs wherever people's concerns appear incompatible, making it a common and inevitable part of life. This ready-to-deploy workshop facilitation kit provides everything you need to deliver a comprehensive introduction to conflict management to any audience. Participants will learn to appreciate their own and others’ approach to conflict and develop skills for assessing conflict situations and selecting appropriate strategies to handle them. They’ll practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills.

Facilitation Kit Contents - (Microsoft PowerPoint presentations for both full-day and half-day sessions consisting of lecture and activities / Facilitator notes with suggested script for full-day and half-day sessions / Facilitator tools / Workshop participant worksheets and handouts)

Comes with expert guidance - Please click HERE to view sample pages

Save time with this comprehensive presentation on the TKI® program

This training resource provides a comprehensive framework for effectively and engagingly presenting the tools and techniques for successfully managing conflict.

It can be used by group facilitators at all levels, from new team leaders to experienced trainers and facilitators.

The guide presents three different workshop formats - 2-hour, 4-hour, and full-day - and offers tips for customising the workshop for your audience.

The Conflict Workshop Facilitator's Guide contains all the materials necessary to fully explore the benefits of understanding conflict and using the appropriate """"mode"""" to achieve positive outcomes for all involved. This binder includes sample agendas, activities, lecture notes and a CD (PC format) with PowerPoint presentation slides.

(available in English, Simplified & Traditional Chinese)

The Thomas-Kilmann Conflict Mode Instrument (TKI®) is the number one best-selling instrument for conflict management. This easy-to-use, self-scorable assessment, complete with interpretation and feedback materials, helps individuals discover which of five conflict-handling styles--competing, collaborating, compromising, avoiding, and accommodating--is their preferred "mode." They also learn about the most appropriate uses for each conflict-handling style and how to increase their comfort level with their less used styles. 

(available in English, Simplified & Traditional Chinese)

Help your clients improve their conflict-handling effectiveness

This practical and insightful booklet, which was designed to accompany the TKI® instrument and provide the next step in understanding and applying results from the TKI®.

Enhance team effectiveness using the TKI
This booklet is designed to help people understand how individuals' TKI® scores translate into the different conflict styles observed in teams.Team members will learn how individuals with a given style can constructively deal with teammates with different styles, how the entire group can identify its collective style and how the team can compensate for any weaknesses in its style.

Helps build group effectiveness and provides specific guidance for both the individual and the team.