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Key Management Skills and Leadership Concepts
This 2 module programme is specially designed for new or recently appointed managers. It gives them a comprehensive understanding of their role as a manager as well as the skills they need to be successful. They will learn how to carry out the key management steps of planning and organising work, then directing and motivating their people , and how to use different behaviours to build effective relationships and achieve high productivity from others.
Leadership Competencies
- Planning
- Goal setting
- Decision making
- Communication
- Time Management
- Conflict management
- Motivation
- Giving feedback
- Giving thanks and appreciation
Highlights
Thomas-Kilmann Instrument™ (TKI™)
Management Model
Experiential and Role Play Exercises
Workplace Assignments
Module 1 - Planning and Organising Operations |
| Day 1 Planning and Execution
- Leading an Operation
- The Role of the Manager
- Making Effective Decisions
- Communicating Your Ideas
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| Day 2 Planning for High Performance
- Setting Priorities
- Planning Your Time
- Setting Goals and Allocating Work
- Raising Productivity
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Module 2 - Leading and Motivating People |
| Day 1 Getting the Best from Your People
- Understanding Behaviour
- Managing Conflict
- Motivating Difficult People
- Creating a Participative Leadership Style
Day 2 Managing Results
- Directing Complex Tasks
- Motivating and Energising People
- Giving Feedback
- Giving Thanks and Appreciation
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